TrekHub handles your personal data minimally and transparently, in line with the EU General Data Protection Regulation (GDPR) and the French Data Protection Act. This policy explains what we collect, why, and the rights you have.
Data controller
We have not appointed a Data Protection Officer. For any question about your data, use the contact address above.
- Controller
- TREKHUB (SASU)
- Registered office
- 2B place des Orphelins, 67000 Strasbourg, France
- Contact
- contact@trekhub.app
Data we collect
- Account data: email, first and last name, password (stored hashed), preferred language.
- Profile data: optional phone number and country, trek preferences, level, and the information you choose to add.
- Content you create: crews, planning spaces, messages, and gear lists.
- Technical data: IP address, server logs, and basic device or browser information.
- Cookies strictly necessary to run the service (see the Cookie Policy).
Required and optional data
Some data is required to create and run your account: your email, name, and password. Without it, we cannot create your account or provide the service.
Other data is optional, such as your phone number, country, and trek preferences. You can use TrekHub without it; providing it simply makes matching and planning work better.
Why we use your data, and the legal basis
- Provide your account and the service
- Performance of the contract
- Match you with compatible trekkers and crews
- Performance of the contract
- Transactional emails (verification, password reset)
- Performance of the contract
- Newsletter and occasional dispatches
- Your consent (opt-in)
- Security, prevention of fraud and abuse
- Our legitimate interest
- Comply with legal obligations
- Legal obligation
Who can access your data
- The TrekHub team, on a need-to-know basis.
- Other members, for the profile and content information you choose to share with them.
- Our service providers, acting on our instructions: EU hosting and object storage, content delivery network (CDN) for public editorial media, and our email delivery provider (Scaleway TEM).
Where your data is stored
Your account data is hosted within the European Union. Public editorial media (such as trek guide images) is delivered through a content delivery network (CDN), which may process technical request data such as IP addresses on servers outside the EU, under appropriate safeguards in line with the provider's terms.
How long we keep your data
- Account and profile data
- While your account is active, then deleted or anonymised after closure
- Content you created
- Until you delete it or close your account
- Technical logs
- Up to 12 months
- Proof of consent
- Up to the period required by law
Your rights
Under the GDPR, you have the right to:
- access your data and obtain a copy;
- rectify inaccurate or incomplete data;
- erase your data (right to be forgotten);
- restrict or object to certain processing;
- data portability;
- withdraw your consent at any time, without affecting prior processing.
How to exercise your rights
Write to us at the contact address below. We will respond within one month. If you believe your rights are not respected, you may lodge a complaint with the French data protection authority (CNIL).
Automated processing and matching
Our matching feature uses an algorithm based on the criteria you provide (dates, level, style, location) to suggest compatible trekkers and crews. These are suggestions only. They do not produce any automated decision with legal or similarly significant effect; you always choose who to contact or join.
Security
We apply reasonable technical and organisational measures: encrypted connections (HTTPS), hashed passwords, token-based authentication, and restricted access to data.
Cookies
The cookies we use are described in our Cookie Policy.
Changes to this policy
We may update this policy. Significant changes will be notified through the platform or by email.